Managing Conflict and Power
This week at work, I observed a conflict between two coworkers, Alex and Taylor, regarding how to prioritize tasks for an upcoming project. Alex, who has seniority, preferred a fast-paced approach to meet the deadline, while Taylor, an expert on the project's specifics, advocated for a detailed approach that might extend the timeline. The initial interaction was tense, as each tried to assert their perspective without much consideration for the other’s viewpoint.
Reflecting on this scenario, I can relate it to Macmillan Learning's concept of "Power Dynamics" (Macmillan, 2022). In this instance, Alex held "legitimate power" due to their position, while Taylor had "expert power," based on their specialized knowledge. These types of power can create friction in collaborative environments when individuals rely on their respective sources of influence without compromise.
The chapter also discusses the Thomas-Kilmann Conflict Mode Instrument (TKI), which categorizes conflict styles based on assertiveness and cooperativeness (Macmillan, 2022). Initially, Alex and Taylor both exhibited a “Competing” style—focused on winning rather than understanding. The project manager, recognizing the lack of progress, intervened and suggested they adopt a “Compromising” style, encouraging both to make concessions. As Macmillan Learning highlights, compromising balances both parties’ needs by finding a middle ground, which can be especially useful when time constraints and power dynamics are at play.
This experience reinforced the value of recognizing and balancing different power sources in conflict resolution. In settings where both legitimate and expert power are present, adapting conflict styles can facilitate better collaboration and prevent power struggles from disrupting team cohesion.

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